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> Frequently Asked Questions:
- > Problems or Suggestions?
> Individual Products Support:
- > MBOX Breaker
Make sure to delete the trial version (if installed) before proceeding.
1. Copy "MBOX Breaker" to the Applications folder.
2. Eject the disk image.
3. Run MBOX Breaker, or drag and drop an MBOX file onto it; you will be prompted to enter your license information.
Will MBOX files ever exceed the size I specified?:
MBOX Breaker requires a minimum of 1 email per file, and in some cases a single email may exceed your target size. MBOX Breaker does not split individual emails. Since the majority of emails are less than 20 MB, it is unlikely you would encounter this situation.
Can I re-split the MBOX files again?
Absolutely, you can continue to use MBOX Breaker on the generated MBOX files if you wish.
How long does it take to split a MBOX file?
It depends on the size of the file and speed of your machine. It could be just seconds or, for larger files, minutes.
- > Outlook MSG Viewer
Make sure to delete the trial version (if installed) before proceeding, and empty your Trash.
1. Ensure you are logged in directly using an administrator account (not using remote desktop).
2. Copy "OutlookMSG Viewer" to the Applications folder.
3. Eject the disk image.
4. Double-click on the Outlook MSG Viewer application; you will be prompted to enter your license information and relaunch. If you double-click it again, it should say "Registered to:" and your name.
NOTE: If you are prompted with a warning about security because the application wasn't downloaded from the Mac App Store, simply right-click Outlook MSG Viewer and choose Open. You can read additional details about this Mac security feature here.
5. Download the sample msg file here, and double-click to ensure that it opens correctly with default settings. Once it opens, you can proceed with customizations below. If double-clicking the sample.msg file doesn't work, you may need to right-click and choose Open With > OutlookMSG Viewer until you correctly set up the file associations (see below).
I am prompted to enter my license information repeatedly:
Please verify that you are inputting the complete name and license number including hyphen, careful for capitalization and multi-user license information, as specified in the email from Element TwentySix. This includes any text such as "(2-pack)" as part of your user name. The email can take up to 30 minutes to arrive after you complete your order, please be patient. Also, ensure you that you are checking the e-mail account that is registered to your Paypal or Google Checkout account.
The program just bounces in the Dock, then quits:
Please confirm that you can open a sample .msg file. If this works, but your .msg file still won't open, please email us at email@example.com and attach a copy of your .msg file for further troubleshooting.
Outlook MSG Viewer is not the default application when double-clicking .msg files:
This behavior is set up by your Mac OS X operating system, and you have another program on your computer that also uses the .msg extension. Right-clicking the file and choosing Open With > OutlookMSG Viewer can be used to selectively open files with OutlookMSG Viewer. You can change the default application by changing the default file associations. See this link for further instructions. RCDefaultApp is also a great program for customizing file associations. Sometimes, a reboot or Repairing Disk Permissions also helps to fix this issue.
Run the "OutlookMSG Viewer" application in your Applications folder to modify the default settings. After changing these preferences, you will need to restart your mail client to see the changes.
Configuring Different Email Clients:
Outlook MSG Viewer has been configured to work with Apple Mail by default, but it will work with any email client that can open a standard eml file. Some alternate settings are provided below; please contact us if your desired email client is missing.
Apple Mail: com.apple.mail
Apple Address Book: com.apple.addressbook
Microsoft Entourage: com.microsoft.entourage
Microsoft Outlook for Mac: com.microsoft.outlook
None: (leave blank; v2.0 or later only)
Display RTF as inline HTML:
By default, the converted file contains the original RTF file, which displays the contents of the .msg file as it was originally encoded by Microsoft. However, this requires you to open a separate file. Enabling this option converts the RTF file into inline HTML for speed viewing, which means that some of the original formatting will be lost, but the text and basic layout will still be preserved.
Display attachments as inline:
With .msg files, oftentimes multiple layered messages will appear, requiring each one to be opened. This option displays all attachments in inline format for speed viewing.
Name .msg.eml files as .eml or .msg.vcf files as .vcf
The full extension of the converted files by default is set add the .msg prefix - e.g., .msg.eml. If you wish, especially for users batch processing, you can change this setting to alter the default to just .eml or .vcf. Keep in mind that files are overwritten without user prompting.
Use CRC32 to enhance speed for previously converted files
This feature is only for users who have a folder with a number of large .msg files. When enabled, it checks the CRC32 of the .msg file to see if it has already been converted instead of reprocessing the file. It provides a modest gain in speed for repetitive use, but is primarily for power users.
Bulk .msg File Conversion:
Drag multiple .msg files onto the "OutlookMSG Viewer" application; the converted .eml files will appear in the same folder as the original .msg files. Automatic launching of your mail client to open the converted .eml file will be disabled when more than one .msg file is processed at a time. All of the files selected for batch processing must have the .msg extension or the group will not be recognized by OutlookMSG Viewer.
Suppress attachments when converting vCards:
Sometimes, additional files such as images or PDF files may be embedded within the .msg file in addition to the .vcf address card. These will be decoded in addition to the .vcf card; please save the .msg file to your Desktop or a folder on your hard drive before converting if you want ready access to those supplementary files. If this option is suppressed, these additional files will not be saved separately to your hard drive; however, where possible, they will still be embedded within the vCard itself.
Cannot write file error:
The converted .eml or .vcf files are written to the same folder as the original .msg files. If the files cannot be written (e.g., the .msg files are on a CD or read-only folder), you will receive an error message. Copy the .msg files to a folder with write-permissions, such as your Desktop, and try the conversion again.
- > Poker Hand Breakdown
Hand history file not being processed correctly:
Send an email with a description of the problem to firstname.lastname@example.org. Please include your history file as well as your poker user name.
Are hand histories saved?:
Hand histories are only stored in memory during the upload, and none of the processed data is saved either. If saving processed files to your account is a feature you'd like to see added, please contact us with this suggestion.
Why do I see alert messages indicating additional buy-ins?:
Poker Hand Breakdown checks to make sure that your chip count plus your winnings/losses equal the starting chip count for the next hand. It may be inaccurate if you are playing multiple tables within the same hand history file; Poker Hand Breakdown assumes that the next hand is played in sequence.
Why are some of my hand times not correct?:
The software assumes that the duration of your hand is equal to the difference between the current hand and the next hand in sequence. In certain cases, Poker Hand Breakdown will automatically estimate the hand length based on an average time/hand. If you are playing multiple tables within a single file, some of the times might not be accurate; alternatively, if you took a break, that would be reflected as a longer hand. We offer the option to set a time limit per hand for this specific reason.
Why do I see a single row indicating a large number of games played? How do I see more detail?:
Poker Hand Breakdown creates mini-summaries for games in sequence; it was created with mixed games in mind. However, for hand histories containing single games primarily, this may end up just being a single row summarized as a large number of hands. There are two options to see more detail: select the detailed hand-by-hand analysis checkbox, or, set a maximum hands per group. Either one of those options will afford more insight into your game play.