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Need help with a product you've purchased from us? You've come to the right place. Here you'll find a serial number locator, along with answers to common questions regarding our products and services. Do you have a question that is not answered here? Please contact us and we'll get back to you within one business day.

We strive to constantly improve our products and make our customers happy, so if you have any comments or suggestions, we'd love to hear them.

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> Frequently Asked Questions:

> Individual Products Support:

  • > MBOX Breaker

    Installation Instructions:
    Make sure to delete the trial version (if installed) before proceeding.
    1. Copy "MBOX Breaker" to the Applications folder.
    2. Eject the disk image.
    3. Run MBOX Breaker, or drag and drop an MBOX file onto it; you will be prompted to enter your license information.

    Will MBOX files ever exceed the size I specified?:
    MBOX Breaker requires a minimum of 1 email per file, and in some cases a single email may exceed your target size. MBOX Breaker does not split individual emails. Since the majority of emails are less than 20 MB, it is unlikely you would encounter this situation.

    Can I re-split the MBOX files again?
    Absolutely, you can continue to use MBOX Breaker on the generated MBOX files if you wish.

    How long does it take to split a MBOX file?
    It depends on the size of the file and speed of your machine. It could be just seconds or, for larger files, minutes.

  • > Outlook MSG Viewer

    Installation Instructions:
    Make sure to delete the trial version (if installed) before proceeding.
    1. Copy "OutlookMSG Viewer" to the Applications folder.
    2. Eject the disk image.
    3. Open any .msg file; you will be prompted to enter your license information. (Alternatively, you can try dragging your .msg file onto the "OutlookMSG Viewer" application.)

    I am prompted to enter my license information repeatedly:
    Please verify that you are inputting the complete name and license number including hyphen, careful for capitalization and multi-user license information, as specified in the email from Element TwentySix. This email can take up to 30 minutes to arrive after you complete your order, please be patient.

    The program just bounces in the Dock, then quits:
    Please confirm that you can open a sample .msg file. If this works, but your .msg file still won't open, please email us at support@element26.net and attach a copy of your .msg file for further troubleshooting.

    Application Preferences:
    Run the "OutlookMSG Viewer" application in your Applications folder to modify the default settings. After changing these preferences, you will need to restart your mail client to see the changes.

    Configuring Different Email Clients:
    Outlook MSG Viewer has been configured to work with Apple Mail by default, but it will work with any email client that can open eml files. Some alternate settings are provided below; please contact us if your desired email client is missing.

    Apple Mail: com.apple.mail
    Microsoft Entourage: com.microsoft.entourage
    Microsoft Outlook for Mac: com.microsoft.outlook
    TextEdit: com.apple.textedit

    Display RTF as inline HTML:
    By default, the converted file contains the original RTF file, which displays the contents of the .msg file as it was originally encoded by Microsoft. However, this requires you to open a separate file. Enabling this option converts the RTF file into inline HTML, which means that some of the original formatting will be lost, but the text and basic layout will still be preserved.

    Display attachments as inline:
    With .msg files, oftentimes multiple layered messages will appear, requiring each one to be opened. This option displays all attachments in inline format for speed viewing.

    Name .msg.eml files as .eml
    The full extension of the converted files by default is set to .msg.eml. If you wish, especially for users batch processing emails, you can change this setting to alter the default to just .eml. Keep in mind that files are overwritten without user prompting.

    Bulk .msg File Conversion:
    Drag multiple .msg files onto the "OutlookMSG Viewer" application; the converted .eml files will appear in the same folder as the original .msg files. Automatic launching of your mail client to open the converted .eml file will be disabled when more than one .msg file is processed at a time.

  • > Poker Hand Breakdown

    Hand history file not being processed correctly:
    Send an email with a description of the problem to support@element26.net. Please include your history file as well as your poker user name.

    Are hand histories saved?:
    Hand histories are only stored in memory during the upload, and none of the processed data is saved either. If saving processed files to your account is a feature you'd like to see added, please contact us with this suggestion.

    Why do I see alert messages indicating additional buy-ins?:
    Poker Hand Breakdown checks to make sure that your chip count plus your winnings/losses equal the starting chip count for the next hand. It may be inaccurate if you are playing multiple tables within the same hand history file; Poker Hand Breakdown assumes that the next hand is played in sequence.

    Why are some of my hand times not correct?:
    The software assumes that the duration of your hand is equal to the difference between the current hand and the next hand in sequence. In certain cases, Poker Hand Breakdown will automatically estimate the hand length based on an average time/hand. If you are playing multiple tables within a single file, some of the times might not be accurate; alternatively, if you took a break, that would be reflected as a longer hand. We offer the option to set a time limit per hand for this specific reason.

    Why do I see a single row indicating a large number of games played? How do I see more detail?:
    Poker Hand Breakdown creates mini-summaries for games in sequence; it was created with mixed games in mind. However, for hand histories containing single games primarily, this may end up just being a single row summarized as a large number of hands. There are two options to see more detail: select the detailed hand-by-hand analysis checkbox, or, set a maximum hands per group. Either one of those options will afford more insight into your game play.